Digital tools allow you to meet residents where they are, opening new channels for engagement, and reaching your most vulnerable populations.
However, technology and constituent expectations are quickly changing, outpacing the speed that government can transform.
When not done well, digital transformation is costly, it is a liability, and it erodes confidence in government.
Cities and states are running headlong into building and buying digital solutions, finding themselves in uncharted territory and with little guidance.
That’s why we’re here. We’ve been in your shoes, and we’re here to help.
Former Chief Digital Officer
City of Boston
Former Director of Civic Technology
City of Philadelphia
Former UX Lead, Vets.gov
United States Digital Service
Executive Director, What Works Cities
City of Boston
CEO, Canadian Digital Service
Former Executive Director
We'll help you identify gaps in your in-house skills, expand the skills of your existing team, and attract new talent.
We'll work with you to scope digital service projects, draft and review procurement documents, and evaluate your options.
We’ll equip you with everything from a digital service roadmap to plain language guidelines so you can scale your impact.
"We have four people retiring. How should we update their job descriptions so we can deliver better digital services?"
"We want to test some of our services with users, but we've never done usability testing before. How should we begin?"
"We’re interested in starting a small but mighty digital team. What roles will we need and how do we start?"
"Our department wants to keep track of who we interact with and improve our outreach to them. Do we need software for that? How much can we do with a limited budget?"
"We'd like to work with agile vendors, but it's so different than what we've always done. What should we look for in an agile contract to make sure we get what need?"
"We released an RFP to help youth in our city discover various programs. The proposals we received vary widely. How should we evaluate the different options?"
"Our forms contain a lot of complex language. We want to make them more readable for the average resident. How do we approach a large content re-write?"
"We want to provide a digital order form for birth certificates. How should we go about this, and can/should we digitize multiple services at the same time?"
"We're increasingly using social media to engage residents. What processes or policies should we have in place to make sure we use social media effectively and responsibly?